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Frequently Asked Questions |
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How will I receive my printed pattern? Does my printed pattern come with fabric, needle or cotton (floss)? How long after I purchase my patterns will I receive them? How can I pay for my patterns? I can't see my Family Coat of Arms listed on your website - can you create my family name/s for me? I can see Family Coat of Arms but the name is different to my family name - why is this? My coat of arms looks different to the one you have shown! I'm looking for a particular pattern but can't find it? Can you create one for me? Q. How will I receive my printed pattern? A. If you purchase the printed mail order pattern you will receive your pattern in hard copy format by post. Your pattern will be printed over two or more pages which can be taped together to form one large pattern from which you can work. Each pattern comes with a full colour cover and clear re-sealable plastic bag to store your work in as you stitch. Q. How do I download a pattern? A. To download a pattern is very easy. Just hit the 'Buy Now' button under the pattern you want to download. This will take you to the PayPal where you can purchase as normal. You will then be send a link in an email which you click to download the pattern. It's that easy! If your coat of arms does not have a downloadable pattern yet just contact us and we can prepare your download within 24 hours! Q. Does my printed pattern come with fabric, needle or cotton (floss)? A. No. We do not sell cross stitch kits (i.e. pattern, fabric, needle and cotton for sewing the pattern), we only sell the pattern. Each pattern does, however, come with a detailed shopping list listing dmc and anchor cotton numbers and recommend amount of fabric required for stitching. A. Postage on all our patterns are free. We post to any country in the world for free! Q. How long after I purchase my patterns will I receive them? A. Hard copy patterns between 7-14 working days. Downloadable patterns are available the moment you pay (you will receive an email after your payment has cleared with download information). Q. How can I pay for my patterns? A. Payments are accepted via PayPal which is fast, safe and internationally recognised. You can pay using your credit card, debit card or bank account through PayPal and make a secure purchase without revealing your credit card number or financial information. All major credit cards are accepted at PayPal and opening an account is free and easy to do. To find out more about PayPal visit www.paypal.com. A. Yes. You can post a cheque. To find out the name to make cheques payable to and the cheque amount contact us for more information. Q. I can't see my Family Coat of Arms listed on your website - can you create my family name/s for me? A. Yes, just contact us with your family name/s and we will email you back as soon as they are ready for viewing/purchasing on the website. Usually within 24 hours. Q. I can see Family Coat of Arms but the name is different to my family name - why is this? A. Many coat of arms have different family names attached to them. Your family name might be a variation on another name. We can modify any coat of arms to read any family name. Just place your order and contact us or make a note in the order form to request a name change on the coat of arms. It's that easy! Q. My coat of arms looks different to the one you have shown! A. There are many different variations on coat of arms depending on the nationality. Sometimes a family name can have as many as 5 or 6 variations (English, Irish (county variations), German, Russian etc..) Also be aware that we provide 'coat of arms' not 'family crests' - this are different to coat of arms so don't confuse the two! If you don't see what you are looking for please contact us and we'd be happy to help you find the correct coat of arms cross stitch pattern. Q. I'm looking for a particular pattern but can't find it? Can you create one for me? A. Yes. Just contact us to give us an idea of what you are looking for, if you have a preference for finished size and fabric count and we can create something usually within 24 hours. We will then place the pattern on the website for viewing and, if you like it, you can order it from there. If you'd like more changes, just let us know and we can modify it for you. |
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